Complaint

Home Efficient - Complaint

At Home Efficient Ltd, we take pride in delivering high-quality home improvements under the ECO4 and Great British Insulation Scheme (GBIS). We are committed to ensuring that all customers receive excellent service and are completely satisfied with the work we carry out. We recognise that issues may arise. When this happens, we take every complaint seriously and use it as an opportunity to resolve concerns quickly and improve our service.

How to Make a Complaint?

If you are unhappy with any aspect of our service or installation, please contact us through one of the following methods or fill the complaint form.
When making a complaint, please include your name, address, contact details, and details of the issue so that we can address it promptly.

Our Complaint Handling Process

Acknowledgement
We will confirm receipt of your complaint within 2 working days.

Investigation
A senior member of our team will fully review and investigate your concerns.

Response
We will provide a written response within 5–10 working days, outlining the findings and any actions we will take.

Escalation Routes

If you are not satisfied with our final response, you may escalate your complaint to the relevant independent body. TrustMark, NAPIT or RECC.

Customer Complaint Form

Please use this form to tell us about your complaint. We take all concerns seriously and will work with you to resolve the issue quickly and fairly.

Contact Page Form

By Email

info@homeefficient.co.uk

By Post

Unit C Bramingham Business Park, Luton LU3 4BU

By Phone

0800 001 6941

Our Commitment

As a TrustMark-registered business delivering ECO4 and GBIS funded improvements, we are committed to:

  • Treating every complaint fairly and transparently

  • Resolving issues as quickly as possible

  • Meeting all consumer protection requirements set out under TrustMark and ECO4/GBIS guidance

Your feedback is extremely important to us, and we use it to improve the services we provide to households across the UK.