Home Efficient Ltd Complaints Procedure

Address: 158a Beechwood Rd,
Maidenhall, Luton, LU4 9RY
Phone Number: 01582 551505


At Home Efficient Ltd, we are committed to providing the highest quality wall and roof insulation services to our customers. We value your feedback and take any complaints seriously. If you have a concern or wish to make a complaint, please follow our complaints procedure outlined below.

1. Initial Contact

If you have a complaint, please contact us as soon as possible via one of the following methods:

Phone: Call our customer service team at 01582 551505 during our office hours.
Email: Send an email to info@homeefficient.co.uk.
Mail: Send a written complaint to our address mentioned above.

2. Provide Relevant Information

To help us address your complaint effectively, please provide the following information:

Your full name and contact details.
A detailed description of the issue or complaint, including dates, names of personnel involved, and any supporting documentation or photographs.
Your preferred resolution or outcome.

3. Acknowledgment

Upon receiving your complaint, we will acknowledge it within 5 working days. This acknowledgment will include:

A reference number for your complaint.
An estimated timeline for the resolution process.

4. Investigation

Our complaints team will thoroughly investigate your complaint, taking into consideration all the details provided. We may contact you for additional information if necessary.

5. Resolution

We aim to resolve your complaint as quickly as possible, usually within 28 days of receipt. However, if the investigation requires more time, we will inform you of the delay and provide regular updates.

6. Final Response

Once our investigation is complete, we will send you a final response in writing. This response will include:

A summary of the investigation findings.
Any actions taken or proposed to address the complaint.
A clear statement of whether we consider the complaint resolved or not.

7. If You're Not Satisfied

If you are not satisfied with our final response, you may escalate your complaint to an independent body, such as the Consumer Ombudsman or the Financial Ombudsman Service, depending on the nature of the complaint. We will provide information on how to do this in our final response.

8. Continuous Improvement

At Home Efficient Ltd, we value customer feedback, including complaints. Your input helps us identify areas for improvement in our services. We are committed to learning from complaints and making necessary changes to prevent similar issues in the future.

Thank you for choosing Home Efficient Ltd. We appreciate your business and are dedicated to resolving any issues you may encounter promptly and professionally.