Home Efficient Ltd are approved for the Government endorsed quality scheme known as Trustmark. This offers financial protection and appropriate guarantees for ECO were formerly administered by Ofgem but these are now overseen by Trustmark.
All work undertaken is issued with a third party IBG (insurance backed guarantee) for workmanship, materials and manufacturers warranties,
If any problems occur either during or after the installation, your first step should be to contact the company. If you are unable to reach a satisfactory resolution, the next step would be to contact the scheme provider i.e. Trustmark. If the installer or provider are unable to resolve the issue, the guarantee acts as a backup to ensure that any problems are rectified through the Insurance backed guarantee.